Refund,Returns and cancellationWe recommend that you keep your receipt or order number in a safe place, as you will need it as proof of purchase in the event of any after-sales query. Your order number can be found on your dispatch note received with your delivery and your email confirmation.
Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on Range website before despatch and receive a full refund. This does not apply to items personalised or made to your specification.
After your order has been received or dispatched and you would like to cancel, just contact us within 14 calendar days from the day after the delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Refunds will be processed upon receipt of the goods or upon evidence that the goods have been returned. The refund amount can be reduced if goods are returned and show evidence of use beyond handling to see if the goods are as expected.
Where goods within the same order are delivered at different times, the cancellation period will commence as of the day after delivery of the last item.
If you wish to return an item for any reason you need to notify Range within 14 calendar days from the day after delivery by contacting our customer support team on firstname.lastname@example.org
When returning an item to us it is your responsibility to ensure that the item is packaged properly and carefully so that no damage is caused to the item. Failure to do so may result in your collection/return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned/collected in a re-saleable condition or refunds/exchanges may not be accepted.
Where returns have been completed without prior notification and authorisation from the Web Customer Service Team, or if the item is untraceable, refunds cannot be provided. The burden of proof is that of the consumer to prove an item has been returned and to ensure it is returned safely. If returns are made at your own cost, without prior notification and authorisation from the Web Customer Service Team, any return costs will be non-reimbursable.
If a product you have ordered develops a fault then please email our email@example.com who will investigate the matter. In order to allow this investigation to take place we will require your order number and photographs of any issues. If we find that the product is faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.
If we find that the product has developed a issue due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.
In the case of electrical items which develop a fault you must contact us within 12 months of purchase in order for us to investigate the situation and decide whether or not you are eligible to receive a replacement or a full refund based on the above terms.
If you have any other concerns or queries about the product(s) you have ordered through Range Website then please contact our firstname.lastname@example.org who will endeavor to assist you with the matter.
MISSING, DAMAGED OR INCOMPLETE ORDERS
If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.
If you do not receive your order within 14 working days of receiving a 'Despatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.
If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product. Refunds will be processed within 14 calendar days of receipt of the returned item(s)
Refunds can take 5-7 working days* to clear.