Delivery InformationFree Delivery is availalble on all orders valued over the following amounts.
FREE STANDARD DELIVERY3-5 Working Days For orders over £50
FREE FURNITURE DELIVERYFurniture & Patio Lines For orders over £150 If your order is valued below these amounts, charges apply as detailed below.
STANDARD DELIVERYMonday – Friday, 8am-6pm Up to 30kg £4.95
MEDIUM DELIVERYMonday – Friday, 8am-6pm 30kg-50kg £12.95
LARGE DELIVERYMonday – Friday, 8am-6pm 50kg+ £19.95 We endeavour to dispatch orders within 3-5 working days, however in some circumstances, including medium and large items, it can take up to 7-14 working days to be dispatched. If your order has not arrived after 14 days, please contact our customer services team on 0345 026 7598. For items that are shipped direct from our suppliers, the delivery time is highlighted on the specific product page. Please be aware delivery of certain furniture items may take up to 5-8 weeks.
WHERE WE DELIVER
We deliver to most postal areas in the UK. We are not able to deliver to the Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, BFPO addresses, Northern or Republic of Ireland or overseas.
We also reserve the right to refuse to deliver to addresses that we believe are not secure such as communal or PO Box addresses.
HOW WE DELIVER
We may use Royal Mail, Parcel Force, Interlink or Night Freight to deliver your order depending on the weight and size of the item(s) you have ordered.
Items that are delivered by Parcel Force, Interlink and Night Freight need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the courier to either organise for you to collect the item or to arrange a suitable day for redelivery.